Implementing and Scaling Journey Management at Laerdal

Pamela and Gertrud are two experienced senior service designers at Laerdal, a global organization with a mission to help save lives. For a little over a year, they’ve been working from within the company to implement and scale Journey Management as a visual practice to measure and improve customer experience.

In this Designfrokost talk, they’ll share their experiences, learnings, and even some of the challenges and missteps from introducing this new way of co-working and figuring out how to create and measure impact. Join us for an open conversation about the journey so far and what’s next.

☕️ Vi starter dagen med frokost og kaffe fra klokken 08:00. Ønsker du kun å få med deg den faglige delen, begynner den klokken 08:30.

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Velkommen! 🫶🏻
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