Service Design Meets AI with Leaders from Landmark, Digitas, Finance & Jisr

Get ready for an energising evening on Service Design in the Age of AI with some of the region’s most respected design, product, and content leaders.

Join Henrietta Ward (Content Design Manager @ Jisr) for an opening keynote, followed by a panel discussion with Nora Mokhtar (Digitas Dubai), and Mohnish Bahal (Landmark Group) - leaders who are actively shaping services across finance, platforms, and large-scale ecosystems.

Real talk. Real examples. No fluff.

Guests

• Mohnish Bahal, Associate General Manager (Product, CX & Service Design) @ Landmark Group
• Henrietta Ward, Content Design Manager @ Jisr
• Nora Mokhtar, Experience Design Director @ Digitas Dubai
• To be confirmed: Digital Communications Leader (Finance)

What’s on the agenda

• A fresh take on service design in the age of AI
• How content, design, and product come together to shape end-to-end services
• Stories and lessons from building services across finance, platforms, and large organisations
• A live Q&A with the guests
• Practical takeaways you can apply to your own work
• Connect and network with fellow designers, product folks, and tech leaders

Event Date
Tuesday, Jan 20, 2026

Event Schedule
6:30 PM - Mix, mingle & grab a drink
7:15 - Keynote
7:30 PM - Panel discussion
8:10 PM - Q&A
8:30 PM - Networking continued
9:00 PM - End

Moderator and Host
Amber J

Location
In5 Tech, Multi-Functional Hall
King Salman Bin Abdulaziz Al Saud Street
Near Tram Station and Cordoba Residence - Dubai

Who Should Attend
This event is tailored for product managers, designers, UX specialists, tech enthusiasts, and anyone keen on understanding the evolving role of AI in product, content, and service design.