It's our user needs - how to build a knowledge base of user needs
Details
Raf, Natalie and Christina will present a case study on how to build a knowledge base of user needs, with the aim to:
- maximise the impact of research
- scale learnings across an organisation
They will also share the challenges and lessons learnt along the way.
A little bit about the speakers:
Natalie Markwell - User Researcher with three years experience, published author in psychology journals. Passionate about understanding and advocating for users. https://www.linkedin.com/in/natalie-markwell-584a0a159/
Christina Lai - User researcher, 6.5+ years experience in B2B, B2C and public sector. Driving impact through inclusive, ethical research and ResearchOps. https://www.linkedin.com/in/christinalai1/
Rafal Drewnowski - UX designer, 15+ years experience advocating for complex systems to work in favour of humans, not the other way round. https://www.linkedin.com/in/drewno-design/