*In-person* Contact Centres - Past, Present, & Future

Talk;

Contact centres have long been a key part of businesses. This talk is a journey of how call centres became contact centres and with GenAI being everywhere (pretty much!), what does the future look like?

• Agenda;
  18:30; Doors Open
  18:45; Speaker delivers talk
  19:30; Pizza and catch up
  20:30; Doors close

PLEASE NOTE- THERE HAS BEEN A VENUE CHANGE TO BJSS.

The address that you need to go to now is; Fothergill House, 16 King St, Nottingham NG1 2AS.