ServiceBots : The Next Generation of Customer Services

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Join the discussion (https://event.dnd.no/servicebots/)

Will people prefer to wait for a real human customer service to solve their problems or do they want to have their problems solved by a customer service bot (24/7/365)?

This is for:

· Business-, System- and Service owners

· Customer service, Project Managers

· IT

Part 1 – Presentation / demonstration

· History of customer service automation

· Is the robots/bots a new thing?

· What’s happening now

· Changing demographics of customer service (disruptive)

· Demonstration on a working prototype
(Skype / Facebook Messenger / Slack)

Break

Part 2 – Discussion

· How you can do this (local/cloud)

· What you need for doing this

· Who are ready to implement this

You will also learn about:

· Possibilities

· What is happening

· Consequences