What we’re about
Join design leaders, product managers, and CX professionals for deep conversations about transforming customer research into actionable product decisions. We'll explore how AI-first approaches are revolutionizing customer intelligence, discuss frameworks for scaling insights operations, and share strategies for bridging the gap between user voices and exceptional product experiences. This interactive session welcomes all experience levels - from those establishing their first research practices to experts optimizing sophisticated insights workflows. Together we'll examine real-world challenges in customer data organization, pattern recognition, and translating research findings into compelling narratives that drive organizational alignment. Led by Dovetail platform experts, our discussions will cover emerging trends in collaborative research, the evolution of customer journey mapping, and practical approaches to building voice-of-customer programs that directly influence product strategy. Whether you're looking to systematize feedback integration, scale your research operations, or simply connect with peers facing similar challenges, this gathering offers meaningful dialogue and actionable takeaways in a collaborative environment.
Upcoming events (1)
See all- IO Connect Boston: Discovery WorkshopNeeds location
Elevate your design and product decisions with AI-first customer intelligence
Date: Tuesday, July 29th
Time: 9:00 AM - 1:00 PM EDT
Location: Industrious South Station, 711 Atlantic Avenue Boston MA, 02111
Breakfast provided with opportunity to network over lunchTransform customer understanding into product excellence
Join fellow design leaders, product managers, and CX professionals for an immersive certification workshop that bridges the gap between customer voices and exceptional product experiences. This hands-on session equips everyone—from beginners to experts—with tailored frameworks to translate research into actionable design and product decisions.
Comprehensive all-levels workshop
Our innovative multi-level training adapts to your experience, whether you're establishing your first research practice or scaling sophisticated insights operations:
* Architect a voice-of-customer program that directly influences product decisions
* Master the essential mechanics of global fields and tags to organize and scale your repository effectively
* Create unified customer journey maps across multiple touch-points and methodologies
* Leverage AI to surface emerging patterns in customer sentiment and behavior
* Implement research templates used by leading design-forward organizations
* Create compelling insight narratives that drive organizational alignment
* Receive official Dovetail Certification at your appropriate skill level
Why research, product & design teams attendMove beyond fragmented feedback and disconnected customer intelligence. This workshop equips professionals at all levels with systematic approaches to capture the authentic voice of your customer and transform those insights into exceptional digital experiences. Interactive exercises allow beginners to establish strong foundations while providing experts with advanced techniques to scale their practice.
Limited capacity - reserve your spot today
With personalized instruction adapted to your experience level and focused on real-world design and product challenges, space is strictly limited to ensure meaningful collaboration. Tickets to this are valued at $699. Secure your certification opportunity now by registering your interest today.
Dovetail is a collaborative AI-first customer intelligence platform that helps teams centralize, analyze, and share customer insights to build better products and experiences. Discover how organizations using Dovetail achieved 236% ROI.
