What we’re about
Join design leaders, product managers, and CX professionals for deep conversations about transforming customer research into actionable product decisions. We'll explore how AI-first approaches are revolutionizing customer intelligence, discuss frameworks for scaling insights operations, and share strategies for bridging the gap between user voices and exceptional product experiences. This interactive session welcomes all experience levels - from those establishing their first research practices to experts optimizing sophisticated insights workflows. Together we'll examine real-world challenges in customer data organization, pattern recognition, and translating research findings into compelling narratives that drive organizational alignment. Led by Dovetail platform experts, our discussions will cover emerging trends in collaborative research, the evolution of customer journey mapping, and practical approaches to building voice-of-customer programs that directly influence product strategy. Whether you're looking to systematize feedback integration, scale your research operations, or simply connect with peers facing similar challenges, this gathering offers meaningful dialogue and actionable takeaways in a collaborative environment.