JSM on Steroids: High Velocity ITSM In Action

Join us on the 1st of March 2023 to discover how to create a high-velocity ITSM with Jira Service Management. Let’s focus on agents’ and customers’ perspective and unlock the new customer support experience level. We will talk about needs and pain points of both.

All with a practical point of view and based on experience and expertise. Learn how to:

Assist your support teams with day-to-day activities

Expedite the ticketing process and provide customers with more thoughtful and effective service

Utilize our methods and suggestions to look after your agents whilst saving their time.

We will demonstrate you a truly high-velocity ITSM software in action 🚀

Agenda

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Speakers

Kate Pawlak - Appsvio (CPO)

Kate is a Jira Service Management enthusiast and expert. As a Co-founder and Chief Product Officer at Appsvio, she oversees app development with a primary focus on improving the overall experience with JSM. She deals with products from the beginning, which means ideas through research and cooperation with our developers to the release. Her primary focus is the products’ growth to meet users’ n…

Chris Skoropada - Appsvio (CEO)

Chris is an entrepreneur, CEO, and Co-founder of Appsvio with over 10 years of experience in the Atlassian Ecosystem. Creator of many apps on the Marketplace, you probably know. Being a huge Jira and Jira Service Management enthusiast helps him shape ideas into apps with users in mind and high-tech solutions. During his Atlassian journey, he constantly discovers new solutions to make Jira Serv…

Hosted By

Davis Thomas K, Atlassian Community Leader

||Professional experience as Scrum Master , Project manager, Business Analyst , consultant for clients across the globe.

Davis is the Atlassian user group leader (AUG-Kochi) and community leader of Agile Transformation Minds (ATM)™ .

|| He is a graduate in Mathematics, Post graduated in Computer Applications (M.C.A) , Agile Consultant strongly backed up with ICP-ACC, PMP, PMI-ACP, PSM 1, KMP1, CSP-SM, CSP-PO, CSM, CSPO, SAFe 4.0 certified Agilist, ITIL, certification.

Abdul Wajid, Atlassian Community Leader

I am curious about almost everything. I have learnt French, practised as a lawyer for a brief period of time, then did my MBA in Marketing. I have mostly worked in Marketing and Sales for the past 5 years. I am interested in meeting new people, experiencing new cultures and exploring new ideas.

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-dubai-presents-jsm-on-steroids-high-velocity-itsm-in-action/.