Name: Advanced IT service management
Start: 2025-03-26T17:00:00Z
End: 2025-03-26T19:00:00Z

Why Jira Service Management ?

Advanced IT Service Management is designed specifically for IT teams, this template facilitates high-velocity service management. Containing powerful ITSM categories with dedicated features, it can help you resolve incidents, approve changes, and fix problems fast.

Here’s What You’ll Learn:

✨ Part 1: Kalyani Kalikota will talk about Level Up Your Service Desk with Jira Service Management (JSM)!

✨ Part 2: Watch a live demo of how tools like Discovery for Assets in Atlassian go beyond asset management within Jira Service Management , delivering actionable insights to tackle blockers, address delays, and achieve continuous improvement on managed assets

Who Should Attend?

🔑 Roles: Engineering Managers, Scrum Masters, Agile Coaches, DevOps Leads, CTOs

🔑 Teams: Agile, DevOps, Software Engineering, Product Development

Why Attend?

✅ Learn how essential Service management plays vital role in service delivery.

✅ Explore strategies to improve team performance, well-being, and collaboration.

✅ Discover tools like Asset Management for simplifying complex tracking and delivering actionable insights on Assets.

Agenda

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Speakers

Kalyani Kalikota - Test Triangle (Senior Atlassian Consultant/Systems Engineer)

Kalyani holds a Master's Degree in Computer Science and boasts a rich background in software development, DevOps, and business analysis throughout her career. Her expertise encompasses the implementation of comprehensive end-to-end solutions across various technologies. As a system analyst, Kalyani has successfully designed and delivered diverse Atlassian solutions for clients, showcasing her …

Rajeswari Pandyaram - VMotion IT Solutions (Atlasssian Senior Consultant)

https://www.linkedin.com/in/rajeswari-p-ba14557/;
Experienced Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Atlassian Suite implementation, Test Automation, System Integration Testing and Software Testing. Strong consulting professional graduated fro…

Moderator

Elvis Frank Canchari Lapa - Cprime (Platform & DevOps Lead Engineer)

Hey there! 👋 I'm a seasoned Platform & DevOps Lead Engineer with a deep passion for designing and implementing cutting-edge technology solutions. Over the past decade, I've mastered the art of leading projects from inception to completion, specializing in migrations, new implementations, and integrations across various cloud environments. My expertise in Infrastructure as Code (IaC) using …

Hosted By

Frank Lapa, Community Leader

Rajeswari Pandyaram, Community Leader

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
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Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-dublin-presents-advanced-it-service-management/.

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