Evolving Customer Success

Evolving Customer Success
How do we develop a Customer Success Practice that delivers breakout performance? How do we deliver results that matter? Should we optimize what we got already? Or, should we start from scratch? How do we go about hiring a team that embraces DEI at its core?

Let's unwrap these ideas together. The pay off is huge, and the journey is rewarding when customer success is done right. We hope to see you there, share a few laughs, shine a light on what matters and how to go about making an impact.

Agenda
6:00 - 6:30 | Gather (pizza & drinks)
6:30 - 7:00 | Evolving Customer Success Practice - Measure what matters. Gaurav Dhy (Director of Customer Success @ Contrast Security)
7:00 - 7:30 | Building a team with diversity, equity, and inclusion at its core. Megan Caldwell (Director of Customer Success @ Elevate Security)
7:30 - 8:00 | Round table discussions, networking, and wrap-up

Special thanks to our generous sponsors at Elevate Security.
About Elevate security: The platform that empowers organizations with people-powered security