ML Galway: Production ML Pipelines & Conversational AI

We are delighted to welcome Emir Munoz and Alex Schutz from Genesys for our 4th ML Galway event. Emir will give a presentation on what it takes to build ML pipelines in production environments while Alex will present on the use of ML and NLP in conversational AI applications.

-- SCHEDULE --
6:30 PM Introduction to ML Galway by Niall O’Hara
6:40 PM TALK #1 “Machine Learning Pipeline in a Production Environment”
7:10 PM TALK #2 “Conversational AI - Opportunities for humans and machines”
7:40 PM Q&A
8:00 PM Closing

-- TALK #1-- Emir Munoz (ML Pipelines in a Production)
While most of us have done Machine Learning over well-known/clean/small datasets, there is a big difference when dealing with noisy/large data, which is used to train models and support near real-time services available to customers. First, there are challenges collecting and cleaning data for training ML models. Then, once the models are trained and ready for deployment, there are monitoring tasks that go beyond DevOps and that can have a huge impact on the performance of products and services. In this talk, Emir will speak about how to standardise the process of data collection for ML, and how to deal with the challenges that appear after models are deployed in production.

-- TALK #2-- Alex Schutz (Conversational AI @Genesys)
Genesys technology handles millions of customer interactions each day. Conversational AI are a number of initiatives that aim to automate various aspects of customer interactions, e.g. chatbots. Within Conversational AI, many opportunities exist where machine learning and natural language processing can be applied at scale, yet on defined scopes to deliver positive outcomes to end-customers, agents and business alike. Alex Schutz will cover some of these use-cases in this talk.

-- SPEAKERS --
Emir Munoz is a Senior Machine Learning Engineer at Genesys. He has worked in different roles related to Machine Learning and Data Science in both industry and academia. He is completing a PhD at NUIG in the topic of Knowledge Graphs Mining. LinkedIn https://www.linkedin.com/in/emunozj/ and http://emunoz.org/

Alexander Schutz is a Staff Data Engineer at Genesys, and currently leads efforts to build out chatbot capabilities within Genesys' AI Platform.His special competencies revolve around data engineering, blended with natural language processing, search and near-real time analytics.He has 10+ years experience in enterprise and startup settings, 5+ years in academia, and holds degrees in Computational Linguistics and Computer Engineering.

-- ABOUT GENESYS --
Powering the world’s best customer experiences, across every channel, on-premise and in the cloud, Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries. Genesys opened their AI centre for excellence in Galway in May 2018, after acquiring a Galway based startup Altocloud.

-- THANK YOU --
Thank you to the team at Genesys for helping us pull this meetup together. Also a big thank you to the team at the Portershed for helping us to host the meetup in their lovely space.

-- COMMUNITY --
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