Secure AI Agents — From the Identity Layer to the ServiceNow Help Desk

Join Okta and TechJutsu for an expert discussion on the future of identity, verification, and AI-powered support workflows.

In this session, Mike Berthold from Okta will explore why traditional help desk verification methods such as security questions and knowledge-based authentication are no longer sufficient. He will introduce Okta for AI Agents, the identity layer designed to discover, onboard, protect, and govern AI agents, and explain how it gives AI agents the right permissions while seamlessly triggering step-up authentication to verify the human user behind the agent.

Peter Stellar from TechJutsu will demonstrate how these capabilities extend into real-world support environments using ServiceNow Now Assist for ITSM. You'll see how Caller Verify integrates with Okta for AI Agents to trigger step-up authentication and verify users using their existing Okta credentials, including Okta Verify Push, TOTP, Okta FastPass, and FIDO2 security keys. The session includes a live demonstration of AI-powered help desk workflows in ServiceNow and practical guidance for organizations evaluating AI agents in support operations.

Speakers:
Mike Berthold — Principal Solutions Architect & Team Lead, Okta
Mike is a Principal Solutions Architect and Team Lead on the Identity Architecture Team in Okta’s Office of the Field CTO. He covers all of Okta’s solutions — Okta Workforce Identity, Okta Customer Identity, and Auth0 — and is an Okta Certified Technical Architect. Mike partners with enterprise customers across North America on identity architecture, design, and ongoing deployment.

Peter Stellar — Identity and Access Management (IAM) Specialist, TechJutsu
Peter is a certified Okta consultant, helping organizations strengthen identity security and modernize support workflows. He leads the Caller Verify integration strategy across the ServiceNow ecosystem, enabling organizations to securely verify users, reduce social engineering risk, and improve operational efficiency.

Save your spot and register here today.