Caught in a Web: How a Help Desk Call Became a Major Breach

Online Event (Zoom Webinar)
📅 October 8, 2026
🕚 11:00 AM MDT | 1:00 PM EDT

Event Overview
It can take just one convincing phone call to open the door to a major cyberattack. Today's threat actors don't always rely on sophisticated exploits to gain access to an organization. Increasingly, attackers are targeting Help Desks and support teams through social engineering, persuading agents to reset passwords, modify authentication methods, or grant access without properly verifying identity.
In this webinar, we'll examine a real-world attack that began with a Help Desk interaction and quickly escalated into unauthorized access, operational disruption, data theft, and ransomware. We'll explore how threat groups such as Scattered Spider exploit trusted support processes and why identity verification has become a critical component of modern security programs.
Join us to learn how organizations can strengthen support workflows, reduce social engineering risk, and better establish trust across voice, chat, and AI-powered support channels.

What You'll Learn
✅ How attackers exploit Help Desk processes instead of technology vulnerabilities
✅ Key lessons from a real-world Scattered Spider attack
✅ How CallerVerify helps Service Desks verify user identity before performing sensitive actions
✅ How OrgVerify helps recipients authenticate outbound communications and verify they're speaking with a legitimate organization
✅ Best practices for protecting password resets, MFA changes, account unlocks, and other high-risk support requests

Who Should Attend?

• IT Support and Help Desk Managers
• Service Desk Teams
• Identity and Access Management Professionals
• Security Operations Teams
• Cybersecurity Leaders
• IT Directors and Administrators

Speakers
Damien Miller-McAndrews, Threat Researcher
Damien specializes in SaaS security, Digital Forensics and Incident Response (DFIR), and Cyber Threat Intelligence. He will walk attendees through the Scattered Spider attack and explain how a small number of successful social engineering interactions led to a much broader compromise.

Peter Stellar
Identity and Access Management Specialist, TechJutsu
Peter is a certified Okta consultant who helps organizations strengthen identity security and modernize support workflows. He leads the CallerVerify integration strategy, helping organizations securely verify users, reduce social engineering risk, and improve operational efficiency.

Registration
Reserve your spot today:
🔗https://us02web.zoom.us/webinar/register/6717900112543/WN_RQiMrvdFQS6KvXpe_EZYNA

If your organization handles password resets, MFA changes, account unlocks, or other sensitive requests through voice, chat, or AI-powered support channels, this session will change how you think about trust and identity verification in support interactions.

Register now and take a proactive step toward securing your Help Desk.