The problem with Amazon returns ＃35

Keywords: Online Shopping, Returns, Small Business, Customer Choices
Hi, everyone!
This month’s video takes us into the world behind what happens when we click “Buy Now.”
It’s not just about Amazon — think about Rakuten, Tabelog, HotPepper Beauty, and other large online platforms, too.
Let’s share our own stories and ideas for shopping smarter and supporting small businesses!

The Video of the Month
The Messy World of Returns: Rising Costs, Rising Prices
-CNBC-
This video is longer than usual — about 16 minutes — but we will focus on the first 7 minutes (up to 7:07) on “Rising Costs, Rising Prices.” The rest is interesting too, so feel free to watch it if you have time for more ideas!

Discussion Questions
Q1: Our Shopping and Booking Habits
Do you use online shopping or booking often?
What do you find convenient? Any downsides?
Have you changed how often you cancel or return?

Q2: Helping Small Businesses
Many small businesses use big online platforms.
What can we, as customers, do to support them?
What small choices do you make — or could you make — to help?

We look forward to seeing you online on July 20th, Sunday, at 20:00 (JST).

Hope you can join us for another enjoyable and thought-provoking conversation!