Take a Seat - Along the Eurowings Customer Journey

Every journey begins with a single step—but have you ever wondered what happens behind the scenes to make your flight experience smooth, seamless, and even inspiring? From booking to boarding, from takeoff to touchdown—countless teams work together to create the perfect journey for our customers.

Join us for an exclusive evening with Eurowings at Eurowings Digital’s offices in the Carlswerk, Köln Mülheim, where we’ll take you on a journey through the key stages of the Eurowings Customer Experience.

What's behind your seat-choice on the airplane? We'll discuss two unique perspectives on this often-overlooked aspect of the customer journey. Explore the tech side with Anna Klimenko (Fronted Developer) from Eurowings Digital and gain valuable insights from Eurowings Customer Experience & Product Team.

Get a behind-the-scenes look at how seat selection impacts your flight experience!

Our Agenda:

• 18:00 - Arrive: Grab a drink, explore our office, and find a seat
• 18:30 - Welcome! A brief introduction to who we are and how we work together
• 18:40 - First Talk + Q&A: Eurowings Digital, Anna Klimenko
• 19:15 - 10 min break
• 19:25 - Second Talk + Q&A: Eurowings, Customer Experience & Product Management
• 20:00 - Networking & Mingling – Time for great conversations, connections, and good food

All talks will be in English and are open to anyone with a passion for travel, aviation, and digital innovation. Whether you’re in tech, aviation, or just curious about what makes a flight experience seamless—you’re welcome!