Conversational AI for Operational Automation & Microservices to Micro Models

Hi Everyone,
We’re back with the third edition of Expert Talks for the year.
Please join us on 28 March 2026, from 10:30 AM to 1:00 PM @ Holiday Inn OMR IT Expressway - Wodeyar meeting room.

Agenda :
1. Welcome & Intros (10 mins)
2. Talk 1: Microservices to Micro Models - Rethinking Backend Architecture in the Age of AI
(60 mins)
3. Tea Break (15 mins)
4. Talk 2: Conversational AI for Operational Automation (30 mins)
5. Networking

Talk 1: Microservices to Micro Models - Rethinking Backend Architecture in the Age of AI
by Rajesh Pitty

For over a decade, backend architecture has revolved around APIs, services, and business logic layers. We decomposed systems into microservices to scale teams and manage complexity.
But AI is changing a fundamental assumption: where decisions are made.
In traditional systems, business logic lives in code. In AI-enabled systems, reasoning shifts to models.
This talk explores what happens when we replace APIs with intent and move decision-making out of services into controlled reasoning systems.
Using a real-world example of an NLP-driven CRUD engine, we will walk through how natural language can be transformed into structured operations without introducing agents or autonomous workflows. Instead of adding complexity, we constrain AI within deterministic system boundaries.

Outline

• Why the traditional API → service → database model starts to break with AI
• How to design an intent layer that replaces APIs
• Structuring model outputs for predictable execution
• Why “models over agents” leads to more controllable systems
• The impact on testing, observability, and system design

Talk 2: Conversational AI for Operational Automation
by Vijayakumar G

Operational teams are frequently burdened by high-volume distribution lists (DLs). This talk will demonstrate how Conversational AI and Large Language Models (LLMs) are being successfully deployed to automate the process of triaging and responding to incoming emails.
We will present the architecture of an intelligent agent designed to read typical DL emails, leveraging LLMs for accurate summarization, content tagging, and priority scoring. A core feature is the agent's ability to identify crucial missing information and autonomously generate follow-up emails for data collection. This capability significantly cuts down on human response time and dramatically boosts operational efficiency.
The session will include practical case studies, details on the underlying models, and best practices for deployment.

About the Speakers

Rajesh Pitty is a lifelong learner with 20 years of software engineering experience, Rajesh's curiosity drives him to constantly explore new programming languages and paradigms. He's built applications across diverse domains and regions, and is passionate about sharing his knowledge. Today, Rajesh brings his unique blend of experience and enthusiasm to the topic of Gen AI, offering a fresh perspective on its potential and practical applications in platform engineering.

Vijayakumar G is a technology leader with 14+ years of experience specializing in enterprise automation, cloud architecture, and enterprise transformation. As Lead Consultant at Equal Experts India Pvt. Ltd, he designs scalable LLM-powered systems and multi-agent architectures that drive automation, cost optimization, and operational excellence across global organizations.