[Webinar] Digital Customer Experience: A Path to Profitable Growth

ABOUT:

The industry is going through significant disruptions driven by changing consumer behavior, advances in technology, disruption from fintech startups as well as technology giants like Amazon, Facebook, and Google. With the onset of COVID19, there is an increased urgency to accelerate this digital transformation.

A majority of companies and service providers are investing in digital initiatives to transform their businesses to win in the new world. In this webinar we will explore this landscape and need to adapt with examples from Voya Financial.

SPEAKERS:

James Nichols, SVP, Head of Customer Solutions Group at Voya Financial

James leads Voya’s Customer Experience and supporting efforts to provide a holistic approach to help customers achieve retirement readiness and financial wellness at every stage of life through Voya’s broad range of retirement, employee benefits, insurance and investment products, services and tools. He also serve on the Executive Leadership team.

Rahul Bindlish, Vice President, Sales at Grid Dynamics

Bio Rahul has ~25 years of experience in sales and consulting. He started his career in the financial services industry before shifting his focus to the Retail industry. Over the last 10+ years, he has been closely associated with digital transformation initiatives across some of the largest retailers in the US. He is currently the Vice President of Sales at Grid Dynamics.

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Register now to discover innovation in customer experience and engagement to differentiate and lead in the industry.