Fort Lauderdale ITSM Insights Meetup — May 2026

Your IT team keeps fixing the same things. This session is about breaking that cycle.

Join us in the Fort Lauderdale area for a free, no-pitch ITSM practitioner meetup. This is the kickoff session for South Florida.

This month's session: Tickets Flow. Nothing Changes.
A 35-minute deep dive into ITIL 4's Continual Improvement practice — why IT teams stay stuck in firefighting mode, and the practical framework that actually breaks the loop.

What you'll walk away with:

• A method to find your highest-leverage improvement opportunity
• A CI register you can start in a spreadsheet Monday morning
• Three metrics you can pull from your existing ticketing system today

The evening:

• 5:30 PM — Doors open, casual networking
• 6:00 PM — Practitioner session (35 min)
• 6:35 PM — Open discussion and takeaways
• 6:55 PM — Wrap

Who this is for:
IT directors, service desk leads, ITSM managers, VPs of IT, MSP owners — anyone responsible for making IT deliver more value. All experience levels welcome. No ITIL certification required.

No vendor pitches. No certification hard-sells. No slide decks full of theory.

Space is limited to 12. Register at **ftlauditsm.com** to secure your spot — venue address and details are sent in your confirmation email.