Miami ITSM Insights Meetup — May 2026
Details
Your IT team keeps fixing the same things. This session is about breaking that cycle.
Join us in the Miami area for a free, no-pitch ITSM practitioner meetup over lunch. This is the kickoff session for Miami-Dade.
This month's session: Tickets Flow. Nothing Changes.
A 35-minute deep dive into ITIL 4's Continual Improvement practice — why IT teams stay stuck in firefighting mode, and the practical framework that actually breaks the loop.
What you'll walk away with:
- A method to find your highest-leverage improvement opportunity
- A CI register you can start in a spreadsheet Monday morning
- Three metrics you can pull from your existing ticketing system today
The afternoon:
- 11:30 AM — Doors open, casual networking
- 12:00 PM — Practitioner session (35 min)
- 12:35 PM — Open discussion and takeaways
- 12:55 PM — Wrap
Who this is for:
IT directors, service desk leads, ITSM managers, VPs of IT, MSP owners — anyone responsible for making IT deliver more value. All experience levels welcome. No ITIL certification required.
No vendor pitches. No certification hard-sells. No slide decks full of theory.
Space is limited to 10. Register at **miamiitsm.com** to secure your spot — venue address and details are sent in your confirmation email.