SRE, Stability and Incident Management for High Performance Software and Teams

Join us for a power-packed afternoon as we delve into the world of SRE, stability, and incident management for high-performing software and teams. This event is designed for technical professionals who want to take their skills to the next level and build robust, scalable systems.

Why Attend?

Learn from the Best: Gain insights from industry leaders Jennifer Petoff, author of the acclaimed Google SRE Handbook, Julianne Chaloux, Principal Product Manager in Genesys, and Holly Wheeler, Genesys' Global Head of Incident Management.

Women in SRE: Hear from a diverse panel of accomplished women who are shaping the future of SRE.

Practical Strategies: Discover proven techniques for building reliable software systems, handling incidents with efficiency, and fostering a culture of stability.

Network & Connect: Engage with fellow technical professionals, share experiences, and build valuable connections.

Don't Miss Out!

This is a unique opportunity to learn from the best and elevate your SRE expertise. Space is limited, so register now to secure your spot!

See you there!

This is a hybrid event. Join the event virtually at https://ace.atlassian.com/events/details/atlassian-galway-presents-sre-stability-and-incident-management-for-high-performance-software-and-teams/
or in person at

Genesys - Bonham Quay Galway, H91 AX8R

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Agenda

3:30 PM: Registration Opens

In person registration and sign in opens.

4:00 PM: Official Opening - Senator Lisa Chambers

Senator Lisa Chambers will officially open the event.
Stream start.

4:05 PM: Welcome and housekeeping

Introduction, house keeping and stream start.

4:10 PM: Jennifer Petoff

Talk 1 - SRE for high performance software and teams

5:10 PM: Tea/Coffee

In Person - tea break.
Virtual - Atlassian User Group presentation.

5:30 PM: Holly Wheeler

Talk 2 - Incident response, tales from the trenches.

6:00 PM: Julianne Chaloux

Talk 3 - Would You Rather' - an Exploration of Stability and Innovation in the Product Lifecycle

6:30 PM: Lightning Talks

A selection of 5 minute talks from interesting people.

7:00 PM: Networking

Virtual - stream end.
In Person - networking

8:00 PM: End

Event end!

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Speakers

Jennifer Petoff - Google (Director, Program Management)

I am the co-editor of the best-selling book, “Site Reliability Engineering: How Google Runs Production Systems” and lead author of “Training Site Reliability Engineers: What Your Organization Needs to Create a Learning Program”.
As a Google executive and director of Google Cloud Platform (GCP) & Technical Infrastructure (TI) Education, I currently lead learning and development progra…

Julianne Chaloux - Genesys (Principal Product Manager)

ulianne Chaloux is a Principal Product Manager and resident architect in the Data Science Group at Genesys. She received an MSc in Computer Science from the National University of Ireland Galway. Her primary focus is machine learning infrastructure and applied machine learning in the customer experience domain. Also, Julianne is an awesome human!

Holly Wheeler - Genesys (VP, Genesys Cloud Engineering Services Ops)

Responsible for cloud service availability and reliability for Genesys Cloud. The team leverages a DevOps model with continuous delivery hosted on Amazon Web Services. Responsible for KPI management, incident, problem management, continual service improvement, external communications, and reporting for the platform.

Lisa Chambers Senator Chambers - Senator in Mayo (Leader of Seanad Éireann, Fianna Fáil Group Leader and spokesperson on European and Foreign Affairs.)

Lisa Chambers is a Fianna Fáil Senator. She is mum to baby Louis and living in County Mayo with her partner Jarlath. Lisa is a former TD for Mayo and was first elected to Castlebar Municipal District Council in the 2014 local elections.
Lisa is leader of Seanad Éireann and Fianna Fáil group leader in the Seanad. She is party spokesperson on Foreign and European Affairs and is chair of th…

Moderators

Sarah-Jane Fox - Genesys (GRC Analyst)

I have completed NUIG’s BA Child, Youth and Family Policy and Practice, and achieved an MA in Criminology and Criminal Justice in Maynooth University. I now use these super powers in the Governance, Risk, and Compliance (GRC) realm for Genesys!

Róisín Daly - Genesys (Cloud Application Security)

I have my undergrad Bachelor of Science - BS, Radiation Therapy from Trinity College Dublin. After working in the industry for a number of years I got my Postgraduate Diploma in Cybersecurity and Software Development for the University of Galway, now I'm enjuoying life as a pnetration tester!

Hosted By

David Renton, Security & Compliance Project Manager

A dual cloud certified, low ego, mindful, empathetic Technical Security and Compliance Project Manager managing complex cross-functional projects in a fast-paced experience as a service environment. A tenacious self-starter with deep sense of ownership, ability to probe complex dependencies, distill project plans, and drive successful cross-team outcomes. Superb organisational skills, excellent communication skills and well-rounded interpersonal skills, able to get along well with diverse personalities. A reliable and trustworthy team member with a strong understanding of confidential awareness when appropriate. Inherently curious about how things work and the ability to self-educate when necessary. Passionate and knowledgeable about Security, Compliance, Agile, DevOps, DevSecOps, SDLC to name a few.

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partners

ITAG (https://itag.ie/)
itag’s mission as a non-profit tech association is to develop technology innovation along the AtlanTec Gateway.

Genesys (https://www.genesys.com/)
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-galway-presents-sre-stability-and-incident-management-for-high-performance-software-and-teams/.