Learn and share how to adapt services for the new normal

Find out how refugee and asylum organisations have adapted their services to meet the needs of their beneficiaries since March 2020. We will hear about success and challenges that organisations have faced when redesigning and delivering services and how they are planning for the future.

We will also share tools to use for prioritising and redesigning services to support adaptable service design and have space for questions, ideas and other examples of good practice.

10:30 Intro and Good Practice Covid Response Project
10:45 Breakouts - a chance to share your highlights and challenges
11:00 Sector Stories:
Matt Atkins - Notts Refugee Forum (NNRF) - How NNRF prioritised and reorganised advice services.
Heather Chiles - Manchester Refugee Support Network (MRSN) - Using technology for service redesign.
Rachel Ward-Newton - Refugee Acton - Redesigning a newly funded project.
11:30 Breakouts - Discussion in smaller groups with the speakers.
11:45 Final thoughts and close.