Patients First! New Solutions for Customer Satisfaction in Health Care

Three Great Speakers! RSVPs close Tuesday, 9/27 at 3 p.m. EDT.

In June, we heard from doctors about their experience with health technology. On Wednesday, September 28, we will learn about new uses of technology to improve patient engagement and customer satisfaction.

Come, listen, and question three great speakers:

Sanjay Sarma (http://www.prosperata.com/who-we-are/), CEO of Prosperata (http://www.prosperata.com/).

Mr. Sarma will address The Vision of Treating Patients Like Valued Customers , which involves a fundamental transformation that crosses science, technology, business and policy.

Starting with where we are today, the challenges and roadblocks, we will then paint a picture for the future and discuss how the healthcare industry must collaborate to make this happen.

Prosperata creates information management programs and data warehouses to help build top-rated health plans and providers.

Anand Iyer, PhD (http://www.welldoc.com/company/management-team), Chief Strategy Officer of WellDoc (http://www.welldoc.com/).

Dr. Iyer will address Digital Therapeutics: Getting Patients Engaged with Their Health. The burden of chronic conditions are at an all-time high. Despite new drugs and devices, outcomes have not improved. At the center of this conundrum are patients – who in many ways, if properly engaged, are the blockbuster drug of the 21st century!

So what does that engagement look like? Is it with just health? What about the exploding world of sensors and IoT? Digital therapeutics holds an important key to unlocking value in healthcare through dramatically improved patient engagement in diabetes care.

Whitney Zatzkin (https://www.linkedin.com/in/whitneyzatzkin), Managing Director of Flip the Clinic (http://www.fliptheclinic.org/).

A passionate community architect obsessed with connecting the dots inside health care to provoke change for the greater good, Ms. Zatzkin will share the latest from inside the world of Flip the Clinic.

Launched in 2013, Flip the Clinic is built on the idea of open experimentation to transform the healthcare experience for everyone - clinicians, patients, employers, and towns. We've all been there - the orthopedist that tells you to elevate your leg after surgery but has no way for you to elevate it in his own waiting room.

Where are the clinicians break-dancing in the hallways? Why are there still fax machines?

What morsel of a MacGyver moment have you desired during your practice experience? Join us as we indulge, celebrate, and explore the human-side of healthcare and toast our Flip moments together. The Heart of Flip the Clinic is YOU (https://vimeo.com/160740584).

We are also looking for volunteers to join the organizing team for 2017 term, so please let me know if you are interested, please contact John R. Graham, via MeetUp.