ITSM with Jira Service Management

Atlassian announced that Jira Service Management is the next generation of their Service Desk tool! With this announcement, Atlassian is working to enrich the ITSM capabilities and incorporate deeper change management features as well as incident management capabilities from OpsGenie. Future releases will include richer asset and configuration management capabilities from Mindville, as well as conversational ticketing capabilities from Halp.

Great IT service management is essential in today’s remote work environment. Whether you are a startup or enterprise level organization, a well-supported IT team is crucial for success.

Join Herzum for this interactive webinar as we discuss the latest updates to Jira Service Management and learn how your team can build stronger processes and create lasting relationships with your customers. In this webinar Herzum will demonstrate how to implement Atlassian technology to solve problems faster, amplify collaboration, and make sure all necessary parties are staying informed and discuss the future uses for Jira Service Management.

During this live, interactive webinar, Herzum experts will cover the following topics and more:

• Best practices for service management of requests, incidents, issues, and information.
• Increasing collaboration and accelerating response time for distributed teams.
• Atlassian for teams: a discussion of the future of Jira Service Management.
• Asset management with Atlassian and Insight.
• A way to assess where your organization is compared to your competitors and industry leaders.

This webinar is designed both for organizations that are new to Atlassian and for organizations having already adopted these products for their IT and development organizations.