Operational Excellence for Business Efficiency – 1 Day Course in Calgary

Overview
Strengthen process efficiency, reduce waste, and build a culture of continuous improvement to achieve, high-quality operational performance.

If you would like weekend training sessions, kindly reach out to us at info@mangates.com

About the Course
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

If you would like weekend training sessions, kindly reach out to us at info@mangates.com

Course Overview
This workshop provides a practical introduction to Operational Excellence, focusing on improving processes, reducing waste, and enhancing efficiency across day-to-day business operations. Participants explore key continuous improvement methodologies used in industry to drive reliability, quality, and performance consistency.
The course emphasizes practical tools, structured thinking, and real-world scenarios that help teams identify root causes, eliminate inefficiencies, and implement sustainable improvements. By the end of the workshop, attendees will understand how to create value-driven workflows, strengthen operational standards, and foster a culture of continuous improvement.

Learning Objectives
• Understand Operational Excellence principles and benefits
• Identify inefficiencies and waste in business processes
• Apply root cause analysis tools effectively
• Use lean tools to improve operational workflows
• Track performance with meaningful KPIs
• Strengthen teamwork and problem-solving culture
• Build sustainable action plans for continuous improvement

Target Audience
• Operations managers and supervisors
• Process improvement teams
• Quality and performance professionals
• Team leaders and department heads
• Manufacturing, service, and business operations staff
• Professionals involved in workflow or process management
• Anyone responsible for improving efficiency

Why Choose This Course?
This training equips participants with practical tools to enhance efficiency, reduce waste, and build structured, high-performance workflows. It empowers professionals to apply continuous improvement methods that strengthen reliability and improve daily operations. By adopting these skills, teams can deliver consistent quality, faster turnaround times, and measurable business value.

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Want to train your entire team together?
Organizations can request customized in-house sessions tailored to their operational challenges and industry requirements. These sessions help align teams, improve process ownership, and build a culture of ongoing improvement. Tailored workshops also encourage a shared mindset focused on efficiency, accountability, and operational success.
Contact us today to schedule a customized in-house, face-to-face session: corporate@mangates.com

Agenda
Module 1: Foundations of Operational Excellence
• Understand the principles and purpose of Operational Excellence.
• Identify core elements: quality, efficiency, consistency, and value.
• Explore the benefits of improvement-driven business cultures.
• Icebreaker Activity

Module 2: Process Mapping & Waste Identification
• Map processes step-by-step to visualize workflows.
• Identify the 8 wastes (TIMWOODS) in operations.
• Evaluate gaps and inefficiencies in current systems.
• Activity

Module 3: Root Cause Analysis & Problem Solving
• Use tools like 5 Whys and Fishbone Diagrams.
• Distinguish symptoms from root causes.
• Build structured problem-solving habits.
• Role Play

Module 4: Lean Tools for Operational Efficiency
• Apply tools like 5S, Kaizen, and Standard Work.
• Improve flow, reduce delays, and optimize resources.
• Understand how lean supports continuous improvement.
• Case Study

Module 5: Performance Measurement & KPI Tracking
• Identify relevant KPIs for operational performance.
• Monitor results using dashboards and metrics.
• Use data to guide decision-making and improvements.
• Simulation

Module 6: Building a Continuous Improvement Culture
• Engage employees in improvement initiatives.
• Improve communication and ownership at all levels.
• Encourage innovation and team-driven solutions.
• Group Brainstorm Activity

Module 7: Implementing Sustainable Changes
• Create practical action plans for process improvement.
• Set measurable goals for long-term impact.
• Develop follow-up mechanisms for sustained results.
• Action Plan Review

Frequently asked questions

1. Is this course suitable for beginners?
Yes, it is designed for all experience levels.

2. Does the course include practical tools?
Yes, participants use real operational tools like 5S, Kaizen, KPIs, and RCA.

3. Can this training apply to non-manufacturing environments?
Absolutely, service and office teams benefit equally.

4. Is hands-on practice included?
Yes, the workshop includes activities, simulations, and case exercises.

5. Do I need prior lean or six sigma knowledge?
No, the course starts with simple, practical foundations.

6. Will I receive slides and workbook?
Yes, both will be provided.

7. Can this be delivered in-house?
Yes, customized corporate sessions are available.

8. Do participants receive a certificate?
Yes, a Course Completion Certificate is included.

9. Are PDUs provided?
Yes, participants earn 8 PDUs / Training Hours.

10. Is this course useful for managers?
Yes, it supports leadership decision-making and operational oversight.

11. Does the training cover KPIs and performance tracking?
Yes, one full module focuses on measurement and monitoring.

12. What is the refund policy?
You are eligible to request a refund up to 7 days before the event.