Present with Calm During Crisis Situations – 1 Day Training in Brisbane

Overview
Communicate with clarity and confidence during high-stakes situations, managing change and crises effectively in one day.

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#### About the course:

Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session

Course Overview
This 1 Day intensive workshop is designed for HR, leadership, and PR professionals who need to communicate clearly and confidently during crises or organizational change. The course emphasizes strategic messaging, audience management, and risk mitigation. Participants will practice crafting statements, delivering sensitive updates, and handling challenging questions to maintain trust, credibility, and stability.

Learning Objectives
By the end of this course, you will be able to:
• Craft clear and strategic messages during crises or change
• Communicate confidently under pressure to diverse audiences
• Anticipate stakeholder reactions and respond effectively
• Align messages with organizational goals and values
• Maintain trust, credibility, and calm during sensitive situations
• Coordinate communication across internal teams and external channels

Target Audience
• HR professionals managing employee communications
• Leaders responsible for organizational change
• PR and communications specialists handling crises
• Managers and executives communicating sensitive updates
• Professionals aiming to enhance high-stakes communication skills

Why Choose This Course?
This course equips professionals to deliver high-stakes communications with confidence, clarity, and strategic impact. Unlike generic communication programs, it focuses on real-world crisis and change scenarios, stakeholder management, and risk mitigation. Participants gain hands-on experience to maintain trust, credibility, and organizational stability.

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Want to train your entire team?
In-house sessions are available to help organizations standardize crisis and change messaging, practice real scenarios, and align communication strategies. Customized sessions ensure examples and activities reflect your company’s real challenges, improving preparedness and response.

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com

Modules

Module 1: Foundations of Crisis & Change Communication
• Understanding crisis types and organizational impact
• Key principles for high-stakes messaging
• Identifying stakeholders and communication priorities
• Icebreaker Activity
Module 2: Crafting Clear & Strategic Messages
• Developing concise and actionable statements
• Balancing transparency with confidentiality
• Using language to build trust and credibility
• Case Study Simulation
Module 3: Communication Channels & Timing
• Selecting the right medium for your audience
• Timing and sequencing messages effectively
• Coordinating internal and external communications
• Role Play
Module 4: Managing Stakeholder Reactions
• Anticipating questions and concerns
• Responding with empathy and authority
• Maintaining composure under pressure
• Activity Session
Module 5: Change Management Messaging
• Communicating organizational changes clearly
• Reducing resistance and encouraging adoption
• Aligning messages with organizational goals
• Case Study Simulation
Module 6: Media & Public Relations in Crises
• Preparing spokespersons for media interactions
• Handling social media and public scrutiny
• Maintaining a positive organizational image
• Design Challenge
Module 7: Practice & Feedback
• Delivering crisis or change communications in scenarios
• Receiving structured feedback from peers and trainers
• Refining messaging, delivery, and audience handling
• Action Plan Review

FAQs:

1. Who should attend this course?
   HR, leadership, PR, and communications professionals managing crises or organizational change.

2. Do I need prior crisis management experience?
   No, the course is suitable for beginners and experienced communicators.

3. Will I practice high-stakes messaging?
   Yes, participants practice delivering messages in realistic scenarios.

4. Does it cover internal and external communication?
   Yes, strategies for both internal teams and public messaging are included.

5. Will I learn to handle difficult stakeholder reactions?
   Yes, a dedicated module focuses on managing concerns and questions.

6. Can I use real organizational scenarios?
   Yes, you are encouraged to bring relevant examples for practice.

7. Is the session interactive?
   Yes, it includes role plays, case studies, and activity-based simulations.

8. Does it address media and social media management?
   Yes, a module covers media interactions and maintaining public image.

9. Can the session be customized for my organization?
   Yes, in-house sessions can be tailored to company-specific needs.

10. Do I receive a certificate?
    Yes, you will receive a Course Completion Certificate.

11. Will this help maintain trust during crises?
    Yes, the course focuses on credibility, clarity, and effective stakeholder communication.

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