Improving Customer Experience with Process Mining–Unlock the Power of Your Data

Customer service areas are facing major challenges due to demand growth and rapid product changes. Therefore, many enterprises need to reduce processing times while improving overall service quality at the same time. In order to achieve this goal their decisions require transparent and clear representations of customer service processes. By harnessing process mining technologies and concepts IBM helped a client achieve operational excellence in his customer service operations by identifying process impediments, getting the right insights for streamlining operations, and thus enhancing productivity. In this talk we will showcase Process Mining in action and give an outlook on the full capabilities of the technology.