Human-Centered Design: Baking Empathy and Curiosity into the Employee Experience

=> Register via this link:
https://dcmetro.iiba.org/events/hcd-empathy-curiosity/
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In my workplace, 'Bake Off,' human-centered design (HCD) is our star recipe. With empathy as the main ingredient, we focus on the master bakers – our employees – who create our products and serve experiences.
My recent project involved observing, interviewing, and workshopping with employees – gathering only the freshest ingredients. We kneaded this data, proving it to find key themes, and presented our showstopper ideas to the judges (stakeholders). Like in the Bake-Off tent, the best results come from collaboration. Change rises when you whisk together ideas from those doing the work, folding in their suggestions.
Join us to explore how HCD can use business analysis (BA) techniques to characterize the current state and elicit ideas for future improvements.
LEARNING OBJECTIVES:

• Understand the core concepts of human-centered design (HCD)
• Identify BA techniques that support HCD
• Discover how to optimize BA techniques to achieve HCD goals

Speaker: Mindy Bohannon

Mindy has over 20 years of experience as a database developer, business analyst, and Agilist. She brings rich technical and strategic expertise to a variety of projects, like spearheading application modernization efforts. Mindy has presented many sessions on Agile methodologies, analysis, and professional development at local and national conferences. As president of the IIBA DC Metro Chapter, Mindy actively promotes knowledge sharing within the BA community. She thrives on innovating solutions, fostering win-win relationships, and guiding individuals and organizations toward their highest potential for success.

Agenda:
Networking: 6:00-6:30
Presentation: 6:30 - 7:30 PM ET

Education Hours: 1.0 CDUs for IIBA Recertification
Location: Online via Zoom

Price: F R E E

Any questions? Contact the [board@iibadc.org](mailto:board@iibadc.org)

Event Location:
Online via Zoom; the link will be emailed to you with your registration confirmation

=> Register via this link:
https://dcmetro.iiba.org/events/hcd-empathy-curiosity/