Boost self-service and agent productivity by leveraging KB, help portals, and AI

Join us for an insightful session on how Jira Service Management helps you unleash the transformative impact of self-service solutions. After a brief overview of ITSM, we'll explore the significant benefits of implementing self-service portals, creating and maintaining a robust knowledge base, and ensuring your team has the resources they need at their fingertips. Finally, we’ll delve into the role of artificial intelligence in ITSM. Learn how AI can boost agent productivity by deflecting routine queries and providing intelligent support. Discover how leveraging AI can lead to higher help-see satisfaction by delivering faster, more accurate responses.

Don’t miss this opportunity to elevate your ITSM strategy!

Agenda

10:00 AM: Breakfast & Networking

10:45 AM: Event Introduction

11:00 AM: Event Start

12:00 PM: Q&A

12:30 PM: Lunch & Networking

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Speakers

Joseph Jayanth - Atlassian (Senior Product Manager)

Joseph has over a decade of experience building ITSM solutions. Currently, he is a Senior Product Manager at Atlassian, where he leads AI and self-service initiatives in Jira Service Management.

Ishita Chourasia - Atlassian (Senior Software Engineer)

Ishita is a software developer with extensive industry experience in creating technical solutions. She is currently working with Atlassian, focusing on integrating AI into Atlassian products such as JSM and Confluence.

Hosted By

Aadesh Kolte, Atlassian Community Leader

Pushpkant Garg, Atlassian Community Leader

Accomplished Atlassian Certified Master with 14 years of IT industry experience, specializing in large-scale project delivery, team leadership, and client management across global regions. Proficient in Atlassian applications, adept at agile methodologies, and possesses strong communication and problem-solving skills.

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-indore-presents-boost-self-service-and-agent-productivity-by-leveraging-kb-help-portals-and-ai/.