A Lean PPP Operating Model for Customer Centric Government Digital Services

Topic: A Lean PPP Operating Model for Customer-Centric Government Digital Services

Time: Nov 11, 2020 03:00 PM Riyadh

https://us02web.zoom.us/j/5710231974

Passcode: 315568

Due to the overwhelming need for public sector digital transformation and the need for government agencies to provide exceptional services with greatly reduced budgets, we thought it was important to present an operating model that would promote public sector sustainability.

While there has been a great deal of theoretical discussion around this, there haven't been many details provided on how to practically start this journey. This presentation of a Lean PPP Operating Model for designing, building, and operating customer-centric digital services should add much more practical guidance on how to get started and sustain such initiatives. Given by two of our most senior advisors and expert digital transformation practitioners, we hope this session provides compelling insights on how to practically make this happen in ways that delight the beneficiaries of government services.