Evolving Customer Experience in an AI-Powered, Multiproduct World

Customer expectations are changing rapidly in an era of AI and multiproduct innovation. At Grammarly, we believe exceptional customer experiences are built through collaboration across Customer Care, Customer Success, Technical Account Management, Solutions Engineering, and Solutions Architecture. Join our Customer Leadership team in Warsaw for a behind-the-scenes look at how we bring these teams together to deliver value, adapt to customer needs, and shape the future of customer experience in an AI-driven world.
There will be plenty of time for discussion, so please bring your questions!

When: Wednesday, September 24, 18:30
Where: Grammarly Warsaw hub at Warsaw Financial Center
Speakers:

• David Hwang, Chief Customer Officer
• Victoria Morales, Director, Customer Onboarding and Implementation
• Leanne Pozzi, Director, Customer Success
• Jakub Kepczynski, Head of Customer Care

REGISTRATION: https://gram.ly/4p89CbA

Agenda:
✨ 18:30–19:00: Welcome and networking
✨ 19:00–20:00: Grammarly talk
✨ 20:00–21:00: Networking and pizza

This event is for professionals in Customer Care, Customer Success, Technical Account Management, Solutions Engineering, and Solutions Architecture who are eager to learn, connect, and share ideas about the future of customer experience.

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The event is free. Registration is mandatory: https://gram.ly/4p89CbA. Due to a limited number of seats, the invites will be sent to a limited number of interested guests on a first-registered-first-invited basis. Please check your inbox for a confirmation email about your attendance.

We are looking forward to meeting you!