HUMAN + AI Interaction Science Lab ny

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Fraud is more than a financial problem. Every successful attack weakens customer trust and increases the likelihood of churn. In this session, we'll explore how SIM swap fraud and account takeovers are affecting MVNOs and MNOs and why traditional rule-based approaches often struggle to keep pace. We'll discuss how AI, behavioral analysis, and real-time decisioning can help operators identify suspicious activity earlier, reduce false positives, and protect customer accounts. Join us as we examine how fraud prevention can become both a defensive strategy and a competitive advantage.

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Launching an MVNO is only the beginning. As operators grow, they face a series of challenges around customer acquisition, engagement, retention, and profitability. In this session, we explore the four stages of the customer journey with an MVNO and the obstacles that emerge at each point. From standing out in a crowded market to reducing churn and creating new revenue opportunities, we'll examine practical strategies that help MVNOs compete more effectively. Along the way, we'll discuss how AI, personalization, and predictive decisioning can turn common challenges into opportunities for growth. Based on trends shaping modern MVNOs and the growing need for differentiation and customer intelligence.