Communication for Customer Success (Presentation & discussion)

Building a Customer Success team? Interested to know more about pre-sales/post-sales/professional services? Want to understand what role communication plays in effective Customer Success organization?

Join us for this exercise in written communication, and to learn the role emotional intelligence plays in it. In this talk we will publicly introduce the technology we use internally for customer succes.

Speaker Bio: Segah Meer was an early employee on Customer Success (CS) team at Looker Data Sciences (an enterprise-focused SaaS company), which raised close to $200million from the likes of Kleiner Perkins, Google, and Goldman Sachs. And he has seen his CS team grow from 2 people to 150, as the company itself grew from 40 to 500. He is visiting Israel from Seattle, where he today runs a Professional Services organization.

Audience: CEOs and Leaders of Customer Success teams
Language: English