Meet-up #9 Effortless Experience Explained

The article "Effortless Experience Explained" by Gartner emphasises how reducing customer effort, rather than exceeding expectations, leads to higher satisfaction and loyalty. By streamlining service interactions and making problem-solving easier, businesses can retain customers more effectively.

Interested in discussing how simplifying processes can improve customer relationships?

Join our discussion club to explore this concept further and share insights on creating effortless customer experiences!

It’s Book Time is a meet-up where we critically explore the world of design and user experience! This event offers a unique space to discuss the complexities of UX design and practice your English in a supportive, reflective environment.

Find the whole article at https://www.gartner.com/smarterwithgartner/effortless-experience-explained. See you on September 20th!