ITSMBKK #5: ITIL / Service Desk From a Practitioner’s perspective (Webinar)

Dear All,

New event format for 2018, this time I will organize a webinar to discuss the implementation of a Service Desk from a Practitioner's perspective.

We will cover:
• Typical IT support challenges
• ITIL Service Operations
• ITIL Practitioner Guidance
• Service Desk Implementation scope
• Questions/Answer

If you have specific questions you would like to discuss, feel free to send them prior the meetup.

Agenda:

• 10h00: Webinar
• 10h45: Q&A
• 10h00: End of Webinar

Webinar details (Link) will be provided at a later date.

Best Regards

Gonzague.