Name: Interaction Design Day 25: Adaptation
Start: 2025-11-20T18:30:00Z
End: 2025-11-20T21:30:00Z

We're back after our epic Battersea Power Station event in October to celebrate **Interaction Design Day** with a loose theme of adaptation.

Adaptation of interfaces. Adaptation of our processes. Adaptation of ourselves.

We currently have one interesting and practical case study confirmed with more to come. We sold out really quickly last time, so get your tickets quick if you want to join.

**Limited tickets initially (we'll see how we do).**
*NB, Tickets are refundable if you request at the end in line with [our policy](https://docs.google.com/document/d/1011q0yqUr8qN0SWZauZnf2hdHyJLE1kITWW9A0IH0U0/edit?usp=sharing). And you may need to bring some photo ID with you in order to enter the Checkout.com building (tbc.)*

**Designing the invisible: Lessons from building an AI Assistant**
When we set out to build a financial analyst assistant, we quickly learned that designing for AI isn’t about clever chatbots or sparkly UI, but about building trust in uncertainty.
We will share the journey from two distinct but deeply collaborative perspectives: Product Design and Content Design. You'll hear about:

* Invisible design decisions shaping user trust.
* Content and Product Design roles blurring and evolving.
* AI principles developing at Checkout.com.

This session will unpack the messy collaboration between design and engineering, the micro-decisions that make an AI feel effortless, and the critical lesson that in a conversational product, the words are the UI.

**Speaker bios**
Chrisi Webster is a Senior Content Designer at Checkout.com, where she helps shape merchant-facing experiences across data and financial products. Most recently, she co-designed the Authorization analytics dashboard, which helps merchants understand why authorizations decline, and has led initiatives like string externalisation to build scalable content systems.
Before joining Checkout.com, Chrisi worked across fintech and public-sector organisations, from improving CMS experiences at Metro Bank to designing accessible e-learning and SEO strategies at the Social Care Institute for Excellence. That mix of storytelling, structure, and systems thinking now fuels her focus on the intersection of language, trust, and emerging technology.

Gbemi Abijo is a Senior Product Designer at Checkout.com, where she designs tools that make payment experiences simpler and smarter for merchants. Her work spans from simplifying complex payment flows to creating dashboards that empower businesses to make better, data-driven decisions. She is also exploring how AI can help merchants uncover insights faster.

Prior to Checkout.com, she worked on a variety of products, mostly in the financial services space, delivering solutions that serve both businesses and consumers. Her work has impacted how people relate to money and has supported financial inclusion across different regions. The diversity of these experiences has strengthened her empathy and deepened her understanding of how design can bridge the gap between technology and human needs.

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Giuseppe Burdo

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Interaction Design Day 25: Adaptation

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Interaction Design Day 25: Adaptation

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