The art of creating superior User Experiences in the Public Sector
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Get ready for an evening packed with insight and hard learned lessons from four experienced IxD-professionals working on major public sector projects. We are thrilled to announce that we've managed to book Matthew Sheret (GDS/gov.uk), Ingvild Sundby (City of Oslo), Peter Boersma (City of Amsterdam) and Joachim Svela (Norwegian Defence Estate Agency). They'll each give a short talk, sharing their experience working on creating great user experiences in the public sector before we round off the evening with a panel debate.
Matthew is a writer and strategist, based in London. Between 2012 and 2016 he worked for the Government Digital Service, part of the team who made user centred design a central part of public service development in the UK. He has also worked for music discovery service Last.fm, Thomson Reuters, and the NHS digital team. More of his work can be found at http://www.matthewsheret.com
Ingvild has worked within the field of service design for several years. After four years as an independent consultant, she took the leap last fall to public sector and the city of Oslo. She works with user insight, user journey mapping and interaction design in the city’s digitalization initiatives. Her main focus is to make Oslo people friendly across all touch points.
Peter has been an designer of interactive systems for over 20 years, working for increasingly international interactive agencies. He is job titles have included “information architect”, “concept designer”, “interaction design director”, “ux strategist” and - his favourite - “consultant user understanding”. Since 2015, he is the Online Product Owner for “my.amsterdam.nl”, a system that connects citizens with the local government.
Peter has given presentations and taught workshops at many national and international User Experience conferences, some of which he helped organise. Since 2001, he is the host of the Amsterdam UX Cocktail Hours.
Joachim is an architect that spent 8 years studying and tinkering with cities, buildings, companies, public services, people and the things the people use in their daily lives. One day he realized that all these interests merged in the field of Service Design. He now works at Itera Experience (http://www.itera.no/) in Oslo, doing what he loves: tinkering with cities, buildings, companies, public services, people and the things the people use in their daily lives. He also gets paid. For the past two years, he has been the lead UX Designer on a big project where the Norwegian Defense Estate Agency (Forsvarsbygg) are creating new user centered services and digitizing those they already have for their 22.000 customers in the military-sector: “Basen”.