Nº 139 :: How Kolonial.no scaled up when Norway went into lockdown

⚠️ NB: This talk will take place on Hopin! ⚠️

→ Get your free ticket at https://hopin.com/events/ixda-oslo-139-kolonial

On the 12th of March, Norway went in to lockdown. Overnight, Kolonial, the country's leading online grocery retailer, saw a tenfold growth in customer demand.

In this talk, Kolonial's UX lead Hilde Johannessen shares how Kolonial doubled their capacity within weeks, launched a new service in 48 hours and continued serving customers in trying times. Bonus: find out what happened to all the toilet paper!

Kolonial.no is the leading online grocery retailer in Norway. It is a product and tech company at heart that designs and develops solutions for the entire value chain in order to ensure a holistic customer experience.

Hilde Dybdahl Johannessen is a service designer, board member and UX lead at Kolonial.no. During the pandemic she had a front row seat to the strategic, operational and design decisions made to adapt to the situation.