Jackson Metro AWS Meetup Group

Real-World AI on AWS: Modernizing Support Operations with Voice Automation

This session walks through a production-ready, AI-powered voice automation system built on AWS to solve a very real business problem: support operations that don’t stop at 5 PM.

We demonstrate how conversational AI and serverless cloud services can work together to handle inbound support calls, create tickets automatically, follow up on unresolved issues, and generate actionable operational reports — 24/7, including nights, weekends, holidays, and emergencies.

What we’ll cover:

• Designing a 24/7 AI-powered voice support architecture
• Conversational AI for natural caller interaction
• Speech-to-text and conversation capture
• Automated ticket creation and system integration
• AI-driven follow-up calls for unresolved issues
• Hourly callback logic until resolution
• Daily operational reporting and insights
• Business and operational benefits for support teams
• Scalability and future enhancement opportunities

This isn’t theoretical AI. It’s applied automation focused on reliability, responsiveness, and operational visibility — using cloud-native patterns that scale with the business.