AI-Powered Customer Success: Tools, Adoption & The Future of Account Management

We’re excited to see you at our community meetup! Here’s everything you need to know:

Agenda

1. Welcome & Networking – Quick Introductions to Connect with Fellow Account Managers & CS Professionals.
2. AI in Customer Success Today – practical tools every AM/CSM should know.
3. Efficiency & Adoption – how AI improves workflows, drives adoption, and reduces churn.
4. Beyond Support – redefining success beyond bug fixes and license utilization.
5. Agentic AI & The Future – discussion on how AI will reshape our roles and customer engagement.
6. Open Q&A + Networking – share experiences, ask questions, and exchange contacts.

What to Bring

• Yourself (most important )
• A notebook/laptop if you want to jot down ideas or tools shared
• Business cards / LinkedIn ready for networking
• Questions or examples of AI tools you’ve tried (optional, but adds to the discussion)

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Takeaway: By the end of the session, you’ll leave with practical AI tools, new strategies to improve efficiency, and fresh connections with 200+ like-minded professionals in Dubai’s CS & AM community