ITSM Excellence: Tips and Tricks from the Experts

It's an ITSM Power Hour! Join us as we hear from four wonderful speakers about getting the most out of your Jira Service Management implementation.

Agenda

12:00 PM: Intros & Welcome

Welcome & Intros - MC: Jovanka Jazic

12:05 PM: Appsvio Demo

Chris Skoropada is the CEO and Co-Founder of Appsvio, an Atlassian Marketplace partner! 💖 Chris will be showcasing a new generation of ITSM Reporting!

12:20 PM: Rootly Demo

Join Kyle McMeekin, Head of Channel from Rootly, as he shows us a quick demo of their platform!

Rootly's platform aims to streamline the incident management process by automating various tasks, such as creating incident channels, sending notifications, tracking action items, and generating post-incident reports. This can help organizations reduce downtime, improve communication, and learn from incidents to prevent future occurrences.

12:35 PM: Vinesha D'Mello

Adaptavist's Senior Pre-Sales expert, Vinesha D'Mello joins us to speak about ITSM excellence! You won't want to miss this fantastic talk.

12:50 PM: Atlassian Certifications

The one... the only... Jimmy Seddon talks about new Atlassian Associate Certifications that you will want to keep an eye on in 2024!

12:55 PM: Q&A

Open things up to questions from the audience.

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Speakers

Krzysztof (Chris) Skoropada - Appsvio (CEO)

Chris is an entrepreneur, CEO, and Co-founder of Appsvio with over 10 years of experience in the Atlassian Ecosystem. Creator of many apps on the Marketplace, you probably know. Being a huge Jira and Jira Service Management enthusiast helps him shape ideas into apps with users in mind and high-tech solutions. During his Atlassian journey, he constantly discovers new solutions to make Jira Serv…

Kyle McMeekin - Rootly (Head of Channel)

Introducing Kyle McMeekin, Rootly's Head of Channel Partnerships. Rootly is a leading Incident Management Platform designed for modern SRE (Site Reliability Engineering) and DevOps teams.
He looks forward to presenting Rootly to the Atlassian Community! 💙

Vinesha D'Mello - Adaptavist (Senior Pre-Sales Consultant)

Vinesha D'Mello has been working in the Information Technology space for close to 15 years, with over a decade experience in the Atlassian Ecosystem. She works with organizations across various industries to strategize, design and transform their processes and tools, adopt change, and scale. She is passionate about working with technical and non-technical teams understanding their unique needs…

Jimmy Seddon - Arctic Wolf (Sr. R&D Tools Administrator)

Coming from a multi-faceted technology background, including Software Development and Quality Assurance, James is a passionate Atlassian expert and champion. James uses his expertise to support and enable others throughout the Software Development Life cycle and unleash the potential in the tools they utilize.

Moderator

Jovanka Jazic - Adaptavist (Operations)

Meet Jovanka, Operations Associate at Adaptavist! Embracing a perfect fusion of work and play (enhanced by some self-proclaimed impressive MC skills 😉), she strives to cultivate an inviting and dynamic and welcoming atmosphere at ACE events. Her goal is to promote enthusiasm for learning about Atlassian tools among individuals of all skill levels, regardless of how long they've be…

Hosted By

Jimmy Seddon, Atlassian Community Events Leader

Coming from a multi-faceted technology background, including Software Development and Quality Assurance, James is a passionate Atlassian expert and champion. Jimmy uses his expertise to support and enable others throughout the Software Development Life cycle and unleash the potential in the tools they utilize.

Jovanka Jazic, Kitchener-Waterloo ACE Leader

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partners

Appsvio (https://www.appsvio.com/)

Rootly (https://rootly.com/)
Rootly's platform aims to streamline the incident management process by automating various tasks, such as creating incident channels, sending notifications, tracking action items, and generating post-incident reports. This can help organizations reduce downtime, improve communication, and learn from incidents to prevent future occurrences.

Adaptavist (https://www.adaptavist.com/)
Platinum Solution Partners have met Atlassian’s highest training criteria and have a proven practice that can scale to the largest Enterprise customers. We are exclusively focused on Atlassian solutions and are resourced to manage a wide range of implementations, support requirements and customer-specific solutions.

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For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-kitchener-waterloo-presents-itsm-excellence-tips-and-tricks-from-the-experts/.