Krakow Atlassian Community Events

Join us for the next Atlassian Community Event (ACE) in Kraków on November 19th at 17:30, where we’ll explore how enterprises can harness the power of SLA, OLA, and AI to elevate service delivery, collaboration, and efficiency in Jira Cloud.

As organizations grow and customer expectations rise, delivering reliable service within clearly defined agreements becomes essential. At the same time, the rapid development of AI opens new opportunities for automation, insight generation, and support optimization across Atlassian tools.

During this session, we’ll bring together real-world expertise and innovation through three insightful presentations:

What to expect:

Implementing SLA and OLA Calculations in Jira Cloud
Learn about a practical approach to designing and implementing SLA and OLA calculations for enterprise clients - based on a real use case from the retail industry. Discover how to balance complexity, performance, and scalability in service management for large organizations.

Empowering Product Support with ROVO
Discover how ROVO brings AI capabilities to product support teams, enhancing efficiency, automation, and response quality. See practical examples of how AI-driven ROVO features can streamline workflows and improve customer experience.

AI in Atlassian Tools vs. Custom LLM Models
Dive into a comparison of AI capabilities built into the Atlassian ecosystem vs. custom Large Language Model (LLM) implementations. Learn about their strengths, limitations, and best-fit use cases for different business needs.

The event will conclude with an interactive Q&A session, offering a chance to exchange experiences and ideas with other Atlassian enthusiasts and experts.

Whether you’re a Jira administrator, service manager, or AI enthusiast, this ACE Kraków will give you valuable insights into how to make the most of Atlassian tools and modern AI technologies to transform enterprise operations.

Agenda

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Speakers

Adam Stępień - Deviniti (Team Leader || Atlassian Consultants)

The team leader of the Atlassian Consultants Team working on solutions that deliver the highest quality of value in terms of Atlassian Stack Management with the best ITSM and CMDB practices and greatly improves customers Service Delivery and Product Management.

Sebastian Sadowski - Deviniti (Senior Atlassian Solution Designer)

ITSM Architect specializing in Atlassian tools. Driving service management excellence through strategy, process design, and client collaboration.

Moderator

Sebastian Sadowski - Deviniti (Senior Atlassian Solution Designer)

ITSM Architect specializing in Atlassian tools. Driving service management excellence through strategy, process design, and client collaboration.

Hosted By

Piotr Musial, Head of Engineering

Head of Engineering at PMI | 3x AWS, Terraform Certified | Speaker at tech conferences | Atlassian Community Leader

Adam Stępień, Team Leader || Atlassian Consultant

Sebastian Sadowski, ITSM Solution Architect || Atlassian Consultant

ITSM Architect specializing in Atlassian tools. Driving service management excellence through strategy, process design, and client collaboration.

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-krakow-presents-from-slas-to-smart-automation-the-atlassian-way/.