A chat with John Seddon about Failure Demand

Since 1987, John Seddon developed both systems thinking and intervention theory, combining the two to create the Vanguard Method. Uniquely, this method’s sole purpose is to transform organisations by changing management thinking and helping this translate into a better system and improved performance.

John Seddon is author of several books, the most recent of which is "Beyond Command and Control". John created the Vanguard Method - see https://vanguard-method.net/the-vanguard-method-and-systems-thinking/. The sweet spot for the Vanguard Method is service delivery, finding the treasure within the building and within the current services, breathing life back into customer-centric service delivery, while other methods focus on "finding the next curve", the next big thing. John was on the show a few months ago.

In this episode, we will talk about Failure Demand, "demand caused by a failure to do something or do something right for the customer” (Seddon 2003)

LIVE STREAM DETAILS

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f: search for Agility chefs (page) on Facebook, Orderly Disruption (page) on Facebook - (live or replay) or:
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