From RAGs to Agents – AI-Powered Support & Search at Scale

The generative AI landscape is evolving rapidly, shifting from Retrieval-Augmented Generation (RAG) to more advanced AI agents. Join us for an in-depth discussion on how Google and Liferay are leveraging AI to enhance search, knowledge retrieval, and customer support.

• Simon Vargha, Staff Data Scientist & Engineering Manager at Google Cloud AI, will introduce Google Agentspace, their intranet search, generative answer, and agent solution. He will also share insights on measuring the quality of generative AI solutions and their real-world applications.
• Zsolt Balogh, VP of Tech Ops & Support at Liferay, will showcase how Liferay leverages Vertex AI to help Support Engineers resolve issues faster and more efficiently. The presentation will cover how the different knowledge based could be integrated and what challenges we have faced.

This meetup is a must-attend for anyone interested in AI-driven projects, customer support automation, and the latest advancements in generative AI.

Agenda:
- 18:00 Doors open, networking, free beer and finger food
- 18:30 Zsolt's presentation
- 19:00 Simon's presentation
- 19:40 Networking