More Conversations That Matter - Web Chat with Chatbots

More Conversations That Matter - Web Chat with Chatbots

The holy grail of customer service is the ability to answer every customer question instantly, wherever or whenever they ask it. Web Chat with Chatbots is perfectly suited to provide this level of service… but how do you get from idea to implementation without turning any customers away?

In our inaugural event we’re excited to have speakers from Wyndham City Council, City of Kingston and City of Parramatta sharing their journey and experiences. Come along and learn about how they created their useful and effective customer service web chat with a chatbot, and their tips and tricks.

--- Agenda ---
11:55am - Video conference starts and guests can join
12:00pm - Welcome and intro
12:10pm - Speakers start
12:20pm - Q&A Panel with the speakers
1:00pm - Event ends

--- Speakers ---
• Sam Price (Customer Experience Lead at Wyndham City Council)

• Customer experience specialist with over 10 years experience in customer experience strategy and operational delivery for improved customer outcomes Passionate about harnessing voice of the customer to put the customer at the centre of the strategy.

• Brandon Davis (Customer Service Manager at City of Kingston)

• Brandon has held operations management roles for over 20 years at companies including Melbourne Water and CommInsure. At City of Kingston, Brandon has been driving a transformational agenda to improve service delivery and channel effectiveness through innovation, people and technology.

• Shan Joseph (Customer Information Systems Consultant at City of Parramatta)

• Information consultant focused in Customer Service systems, with a passion for technology and innovation.