AI for ITSM: Rovo, Atlassian Intelligence and more

We all know of AIs transformative power but practically speaking how can it help make the life of a Service Desk professional in the ITSM space easier?

From chat bots, to answering calls to your service desk find out more about Atlassian’s AI solutions, Atlassian Intelligence and Rovo but also hear more about how innovative companies have paired these tools with third party ones to deliver true Conversational AI capabilities, capable of answering phone calls, answering queries and raising JSM tickets where an issue needs escalating.

This is a hybrid event. Join the event virtually at https://ace.atlassian.com/events/details/atlassian-london-presents-ai-for-itsm-rovo-atlassian-intelligence-and-more/
or in person at

30 Churchill Pl - 30 Churchill Place Greater London, E14 5RE

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Agenda

6:00 PM: Welcome and drinks

Get yourself a drink and a seat before our sessions kick off at 6.30. Note Live streaming begins at 6.30

6:30 PM: AI for ITSM: Rovo, Atlassian Intelligence and more

We all know of AIs transformative power but practically speaking how can it help make the life of a Service Desk professionals in the ITSM space easier?

From chat bots, to answering calls to your service desk find out more about Atlassian’s AI solutions, Atlassian Intelligence and Rovo but also hear more about how innovative companies have paired these tools with third party ones to deliver true Conversational AI capabilities, capable of answering phone calls, answering queries and raising JSM tickets where an issue needs escalating.

7:30 PM: Pizza and Beer

Meet your Atlassian community and our speakers over pizza and beer

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Speaker

Jacques Schoofs - Knowmadmood (Sr. Certified Atlassian Consultant)

As an all-round consultant I started some 30-odd years ago by learning people how to use hardware and software. Since then, I’ve evolved my knowledge to other areas like network administration, support functions, development projects of highly complex websites, managing smaller to larger teams in an international environment.
My first Jira installation was way back in 2010. I did this in…

Hosted By

Stuart Capel, Head of Technical Delivery

Head of Technical Delivery at TiPJAR / Atlassian Community Leader / PMP

Jay Ollivierre, Service Desk Manager

Arshiya Sultana, Global Agile Coach

Bruce Cullen, Director of Products

I am Director of Products at SquaredUp, driving product strategy and go to market for our dashboarding products., a series of events for the Microsoft Monitoring community (scomathon.com), and am a founding member of Cookdown (connecting Microsoft monitoring tools to ServiceNow & alert tuning). In past lives I was a Senior Delivery Manager, running multiple projects in parallel and delivering software projects in teams of up to 500 engineers spanning the globe

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-london-presents-ai-for-itsm-rovo-atlassian-intelligence-and-more/.