The Customer Success Experience Meetup

I've finally got round to arranging the next MeetUp- yay! and apologies for the wait. It takes place at 6pm on Wednesday 6th July at Gocardless offices (https://www.google.co.uk/maps/dir/Angel/GoCardless,+338-346+Goswell+Rd,+London+EC1V+7LQ/@51.5305125,-0.1032854,15z/data=!4m13!4m12!1m5!1m1!1s0x48761b4332ecac5b:0xd4028cc7ead6e5ce!2m2!1d-0.1058732!2d51.5327443!1m5!1m1!1s0x48761cae8d67eda5:0x50df67c6c5283ed!2m2!1d-0.1032854!2d51.5305125) in London- less than a 5 minute walk from Angel station.

The agenda is as follows:

6.00-6.45- Networking

6.45-8.15 - Main session

8.15 to 8.45- Networking

The theme for the main session is 'the customer success lifecycle'. The plan is for 4 customer success folks to give a 10 minute presentation on their customer success lifecycle including:

• Onboarding

• Key events in the customer journey which require CSM touch points

• Cancellation reasons and how to prevent them

After each presentation there'll be time for questions and then a short panel discussion at the end.

It'll be a great opportunity to learn about some of the great stuff that our CSMs are doing with their customers and to do some networking over some free pizza and beers.

Special thanks to GoCardless (https://gocardless.com/) who are sponsoring the event by hosting at their offices and supplying refreshments for the evening.

Oh, and one last thing, we have a couple of slots left for presenters so if you're interested please message me directly.

Be sure to RSVP if you're in!

Hope to see you there..