Preparing For The Holidays & The Aftermath - MAGENTO RELATED MEETUP!

Give The Best Online Holiday Shopping Experience
We’re hosting an intimate workshop on how to get ahead for the Holiday Season with your customer support team while enjoying $25 Uber Eats.

REGISTER TODAY: https://app.livestorm.co/gorgias-1/preparing-for-the-holidays-and-the-aftermath-with-bemeir-and-taxjar

ABOUT THE EVENT
Given the times of uncertainty, urgency of customer issues and requests may play a role in this year's Black Friday Cyber Monday + Christmas shopping season.

Learn how to provide excellent customer care + experience, helping online shoppers with purchasing decisions, concerns and questions through phone, chat, social media & SMS.

Forecasting BFCM Volume + What To Expect
In 2019, Ecommerce sales were $600 billion with comprising 11% of the total retail sales. It will be much higher this year.

Consumers are using messaging, chat, social media and SMS to find the right products & services and Conversational Commerce is the latest frontier into creating retail-like experiences online and transforming more visitors into consumers through personalized 1:1 conversations at scale.

This session is a hands-on workshop for brands who want to give shoppers the best online experience and shorten the distance with their purchase through personalized interactions this holiday season.

Learn how brands like Steve Madden, KOOKAI, Meshki, Honey Birdette, Timbuk2, Bared Footwear, and Muscle Nation are using Conversational Commerce to consistently drive cross-sell and up-sell opportunities across their channels every day.

Here’s What You Will Learn + Create:
Forecasting traffic + support volume for COVID BFCM + Q4 2020
How to use Chat, SMS & Social Media in your communication channels to drive sales
How to prepare your support team for the 80-100% increase for BFCM + holidays
Brand voice consistency through customer support & communication
If you have any questions, or know of a brand who might be interested in joining us, please email us at nicole@gorgias.com

Gorgias is an all-in-one customer support platform built for eCommerce. Deliver an outstanding customer experience and turn your support into a profit center with Gorgias, the only helpdesk designed for online stores.

Bemeir - Bemeir is a NYC based technology solutions provider that specializes in the development and management of tailored Magento websites. Bemeir credits much of their success to a strong “customer first” approach which is evident in every aspect of their business. They work closely with clients to deliver scalable end-to end solutions that greatly impact the online marketplace and deliver fantastic results!

TaxJar makes sales tax effortless and enables eCommerce businesses to work smarter. Their award-winning solution makes it possible to automate sales tax reporting and returns, integrate with your preferred eCommerce platforms, marketplaces and carts, and track economic nexus.