Building a Human-Centered Culture // Sparkbox

Working with people is a messy business. Most of us have learned the hard way that when projects fail it’s typically thanks to politics, egos and misunderstandings. And yet, every experience we create alongside our human clients is intended to make life a little better for a human user.

It’s always about the people.

So how do we create an environment where our people can work alongside other people to create exceptional experiences for the people: our users? It’s this question that this presentation will attempt to answer.

If we want to do better work, we must be better people.

In this presentation, Ben Callahan, President at Sparkbox, will share how the team at Sparkbox is working to holistically develop the people on the team, leading to better retention, better work, and happier teammates and clients.

We’ll discuss:

• The importance of explicit values for empowering your team to make great decisions
• How your values filter into every aspect of your organization (from benefits and policies to office setup and revenue model)
• Every individual’s need for constructive feedback
• Developing people who develop people
• The impact of an apprenticeship program
• The criticality of diversity
• Recognizing your own cognitive and implicit biases and how to fight them

This presentation is for you if...

• You run a team or an organization
• You want to help improve the culture where you work
• You want to take a more collaborative approach with your customers

Schedule
Thursday, April 4 2019

🚪 6:30pm – Doors open
🎤 7:00pm – Ben takes the mic
💬 8:00pm – Q+A and Wrap-up
🚗 9:00pm – AfterHours™ at Ohio City Galley

Address
Beauty Shoppe
2529 DETROIT AVE
CLEVELAND, OH 44113

Here's a link to the Google map so you can find it easily: https://goo.gl/maps/YLEgTWhcefP2

Parking
Street parking is available on the surrounding streets.

What to Bring
pens, field notes, questions, laptops, some cash, comments, feedback, and a smile are all acceptable companions

Food + Drink
Pizza and beverages will be provided thanks to Sparkbox.

Important to Know
We'll be in the flex space on the first floor.

Accessibility
The Beauty Shoppe is on the first floor and is a handicap-accessible event space.

Call for Volunteers
Want to make sure great events like this continue to happen? Drop us a line and let us know your idea for how you might be able to help out. Yes, that means you!