Irina Pozdnyakova will have speech about IT service management from scratch.
Ira would tell us what's the difference between alerts, incidents, bugs and problems in managing perspective using JSM. We'll see how to set up effective management process for each listed entity.
Also, we will discuss how helps us Insight for Jira and Opsgenie and setup own integration via cloud instances.
Agenda
6:00 PM: Registration and Introduction
6:10 PM: IT service management from scratch
Ira would tell us what's the difference between alerts, incidents, bugs and problems in managing perspective using JSM. We'll see how to set up effective management process for each listed entity
