Difficult Conversations - Confidence and Control

Tim Higgs will be introducing you to two structures that are important for mastering difficult conversations. By the end you will have tools gain greater self awareness and keep potential conflict and emotional reactions on an even keel. This is a vital skill for leaders. There will be an opportunity to practice and a surprise for those who stay to the end.

Tim is the author of the best selling book Emotional Judo®: Communication Skills to Handle Difficult Conversations and Boost Emotional Intelligence, an important skillset for all leaders. He is a Cultural and Narrative Psychologist. Tim has worked in private practice as a clinician and coached and facilitated communication, leadership and cultural change programs in medium to large organisations and the public sector, for the past 20 years.